Turn a Problem Into an Opportunity
Just when you thought things are going smoothly between you and your client, some unexpected circumstances happen. Almost all consultant have their fair share of problems when it comes to doing business. Delayed business transactions, undefined goals and sudden change of plans are some of the problems consultants have to face in a daily basis.
Unfortunately, these problems will lead to bigger problems unless given immediate solution. But how do achieve a win-win solution? The first step is to keep in mind the golden rule: Treat the clients that way you want to be treated.
You should see the bigger pictures in these challenges. This means working on the problem before it runs deeper. You should project to the client a single perspective in viewing the problem, and then work together with the client for a solution.
Here are anecdotes of how bad starts can still have happy endings:
Honesty Equals Reward
A consultant is doing a competitive analysis, but then the client requested to add four new competitors on the analysis which meant 20 percent more work load on the consultant’s part.
The consultant can impress his client by simply saying yes to the request. However, the consultant realized it was not they way it should be.
He called the client and explained to her that adding more competitors will take more time to complete the analysis. To his surprise, the client offered him additional money for the extra work he has to do.
Clients can be understanding and fair just that you have to be open to them. Situations like these open doors for more projects and income.
See the Light in Every Setback
A new potential market for a client is being assessed by a consultant. However, this client suddenly decided not to pursue this market. But still, the consultant receives calls from people who want partnership with the client. The client was not replying so the consultant thought he has to do something before a conflict arises.
He let his project sponsor knows the issue who said that though this project is profitable, there is no one who can work on it. As a solution, the project sponsor asked the consultant to write a proposal which will designates his team to be the handler of the project.
This project which almost end to nothing turned out to be a great working opportunity.
Forming a Different Outlook
Behind every conflict is a bigger issue, which can burden both you and your client. But then, as consultants, preventive measures to solve these problems is all in your hands.
At times, these conflicts can also serve as an indication whether the client is credible or not. In addition, creating a comprehensive project proposal is helpful since hurdles that will come along the way can already identified.
Having an open mind when it comes to dealing with conflict can surely bring a healthier consultant-client relationship and even more projects.
And when again faced with conflict with a client, just look on the bright side of the situation. Who knows? It could be your way to a better you.